A week ago, Microsoft unveiled their program to make good to all the Xbox 360 gamers who were affected by the Xbox Live glitches since season.

Meanwhile, the company is talking more about just what went wrong during the tumultuous period.

"We had the biggest concurrent day we've ever had on Live. We had more people than ever signing up on XBL, it was 9 million, then 10 million, and it literally was that a lot more people were trying to get on, sign up and play than we had expected over Christmas," said Xbox group marketing manager Albert Penello to Kotaku.

He explained how it the resulting problems weren't solely because of too many people to sign at once; rather, it was because they were a tad short staffed.

"It's easy when we're all the office in November, but on December 25th, it's harder to get a hold of everybody," he acknowledged.

He's hopeful that the free XBLA title will placate the masses.

"I hope people feel like [giving away a free Live Arcade game] is a fair make good for the inconvenience," said Penello.

News-Source: XboxToday