If original Xbox then there is a good chance somebody has made the classic mistake of using the "xboxdash.xbe" from a softmodded machine assuming it is the original Xbox dash.
The problem is most softmods retask that XBE and typically it is the Xbox Live or Online Updater.
The question is now whether the Xbox is still actually modded and this is the result of somebody trying to restore the retail MS dash.
If you can cold boot an AID or other rescue disc you should be able to fix it. Same applies if you can launch the original installer dash using whatever game exploit was used. Obviously the game saves must still be present.
If the console is chipped or TSOPed then it should also be an easy fix.
But until you can confirm whether either of those suggestions work do not do anything until you've re-posted here the results ie. if you can gain access using an installer/rescue disc or by FTP.
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